Locar.ai
Join the waiting list Join the list

Connect your WhatsApp number

Connect your number once and your customers' WhatsApp messages arrive in the Locar inbox.

Last updated: 15 October 2026

Before you start

  • A Facebook account that can manage your business. You can also create a business portfolio in the popup.
  • One of these: a number that isn't on WhatsApp yet, or your WhatsApp Business app number with app version 2.24.17 or later.
  • Your phone at hand.

Option A — a new number

  1. In Locar, go to Settings → Company → WhatsApp and press Connect with Meta.
  2. Log in, then pick or create your business portfolio and WhatsApp Business account.
  3. Add the number and verify it with the code Meta sends by SMS or voice call.

The number must not be registered on WhatsApp. If it is, delete the WhatsApp account on it first.

Option B — keep your WhatsApp Business app

  1. In Locar, go to Settings → Company → WhatsApp and press Connect with Meta.
  2. In the popup, choose to connect your existing WhatsApp Business app.
  3. Enter the number, then scan the QR code Meta shows with the WhatsApp Business app (app version 2.24.17 or later).
  4. Choose to share your chat history. Locar imports up to six months of past one-to-one chats into the inbox archive.

Afterwards

  • Open the WhatsApp Business app at least once every 14 days, or the connection stops.
  • Broadcast lists, view-once and disappearing messages aren't available while connected.
  • Linked companion devices (WhatsApp Web or desktop) must be linked again.
Not every country can use this option yet. If Meta doesn't offer it, use option A.

After connecting

  • Meta reviews your display name. You can already reply while it does.
  • New numbers start with a limit of 250 people per day for conversations your business starts.
  • Verifying your business with Meta raises that limit.
  • Replies within 24 hours of a customer's message are free.

If something needs attention

Locar shows these messages on the WhatsApp card in Settings.

Meta is reviewing your display name
Wait. It usually takes 1–2 days.
Meta declined your display name
Change it in WhatsApp Manager.
This number isn't registered with WhatsApp yet
Press Reconnect to finish verifying.
This number was disconnected…
Press Reconnect.
Your past chats couldn't be imported in time
Disconnect and connect again.
Not receiving messages
Press Fix.

Still stuck? Write to us at support@locar.ai.